QA Analyst - Intermediate

Location: WFH (remote) – Alberta/British Columbia, Canada (MT/PT)
Working hours: 37.5 Monday – Friday 09:00 – 17:30

About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!

The Role
We are seeking a highly skilled and detail-oriented Quality Analyst – intermediate level, to join our QA team. In this role, you will be responsible for ensuring the delivery of high-quality software through comprehensive test planning, execution, automation, and continuous improvement. You will act as a quality champion, collaborating closely with cross-functional teams including product managers, developers, and analysts to define and implement best QA practices.

Key responsibilities
o Contribute to test planning, strategy, and execution for new features and product releases.
o Design, maintain, and optimize test cases, scripts, and automated test suites with Playwright.
o Develop and execute test plans and cases for metadata ingestion pipelines (ONIX, JSON, XML, etc.)
o Validate ingestion processes across various file formats, sources (SFTP, API, manual), and content types (eBooks, PDFs, audio, etc.)
o Verify metadata fields such as title, author, ISBN, language, and publication date against business rules and schema requirements.
o Test and document edge cases including malformed files, missing fields, or incorrect mappings.
o Perform a wide range of testing types including functional, regression, integration, system, exploratory testing, accessibility, performance, etc.
o Report, track, and document software defects with clarity and precision.
o Analyze test results, debug complex issues, and collaborate with engineering teams to ensure timely resolution.
o Work closely with developers and product owners to clarify requirements and improve testability.
o Participate in continuous improvement initiatives of the QA processes, tools, and best practices.
o Mentor junior QA analysts, providing guidance and sharing domain knowledge across the team.

Key skills & Requirements
o Bachelor’s degree in computer science or related technical field, or equivalent professional experience.
o 4+ years of experience in software quality assurance, testing web, mobile, and multi-tier backend applications (e.g., servers, data warehouses).
o Strong foundation in QA methodologies, tools, and best practices.
o Proficient in testing APIs, web apps, and mobile applications using industry-standard tools.
o Competent in Metadata ingestion testing.
o Solid experience writing SQL queries and working with relational databases.
o Hands-on experience with test management tools, especially Azure DevOps.
o Familiarity with Agile/Scrum methodologies.
o Proficiency with test automation tools (e.g., Playwright, Selenium).
o Knowledge of TypeScript and/or JavaScript.
o Excellent communication, analytical thinking, and problem-solving skills.
o Experience with performance/load testing tools (e.g., Grafana, Artillery, JMeter).
o Familiarity with CI/CD tools like Jenkins, GitHub Actions, or Azure DevOps.
o Background in scripting languages such as JavaScript or TypeScript.
o ISTQB or other QA certifications.

Kortext Benefits
Flexible working
We appreciate that individuals' situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.

Extended Healthcare Benefits and Healthcare Spending Account
We have an excellent benefits package that employees are eligible to enroll in after their first three months of employment.

Remote working
We offer remote working contracts for all Canadian team members.

21 days Holiday
We offer 21 days of vacation (pro rata for part-time team members)!

Learning and development
We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more!

Work environment:
A remote contract with opportunities to come into the Ontario office for team meetings.
You will be expected to have a dedicated home office area to focus on work related activities and communicate effectively with customers and colleagues.

Equal Opportunities Employer:
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.

Accommodations:
We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.

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