Customer Success Consultant

More details

Customer Success Consultant
Location: Remote (UK)
Working hours: Monday - Friday, 37.5 hours per week

Key Responsibilities 
- Deliver excellent customer service via video calls and ticket-based support channels
- Provide consultative support by investigating issues thoroughly and offering tailored, trusted guidance
- Identify patterns in support tickets and proactively reduce future issues
- Create, maintain and improve internal and external knowledge base articles
- Design and deliver online and in-person training and customer-focused events, including webinars and conferences
- Champion the Talis Aspire User Community, encouraging collaboration and knowledge sharing
- Review customer progress and promote effective use of all Talis product features
- Establish trusted, long-term partnerships with customers, acting as an extension of their team
- Track and report on key metrics to measure customer and team success
- Share customer insights and feedback to inform product development
- Provide pre-sales support, including implementation guidance and product demonstrations aligned to library workflows

Please view the attached job description for full details