Salesforce Administrator

Job Ref
£45,000 - £60,000 DOE
Full Time

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Kortext - The UK’s #1 student learning content and engagement platform

Salesforce Administrator

Kortext was founded with the purpose to empower the next generation of difference-makers through teaching and learning. In a little over five years we became the UK’s leading personal learning platform and supplier of digital textbooks. We are continuing to see large-scale growth as the need for online teaching and learning increases rapidly.

We are growing rapidly with more than 2,000 universities around the world using the Kortext platform. We host over 2 million digital books from over 4,500 publishers available to Kortext customers via our web and mobile app.

We are recruiting a Salesforce Administrator to maintain and optimize our Service Cloud and overall Salesforce usage.

The ideal candidate is an experienced Salesforce Administrator with knowledge of configuration and customization of the Service Cloud and other Salesforce services. Reporting to the IT Operations Director this role will be key in delivering process automation, user administration and further developing our use of Salesforce.

Our Role
• Manage Salesforce security including users, roles, profiles, sharing rules, workflows and groups
• Maintain and configure Sales Cloud, Service Cloud and Pardot applications
• Build custom reports, dashboards, and workflows
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues
• Maintain data for integrity and accuracy including cleansing and duplicate record management
• Develop process automation and workflow management within Service Cloud and Sales Cloud applications

Kortext Competencies
We have five leadership competencies within our business that are essential to our culture and that you will need to both demonstrate and role model:
• Agility & Adaptability
• Accountability
• Advanced Communication & Collaboration Skills
• Social & Emotional Intelligence
• Transformative Thinking & Awareness

Why choose us?
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives.

We’re here to help and want to ensure you have a positive experience throughout our recruitment process. We recognise that everyone is unique and we encourage you to speak to us should you require any advice, support or adjustments.

Kortext is a proud supporters of and are actively engaged with charities such as: Race for Good, Girl Raising and Student Minds

We understand that flexibility benefits our people, our teams and our business; wherever possible we will seek to accommodate a blended approach to office and remote working.

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