Customer Success Advocate - UK

More details

Customer Success Advocate

Location: Hybrid
Working hours: 37.5 hours, 5 days a week
Salary: £24,000 per annum

About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!

The Role
As part of the Customer Success team, you will provide a single point of contact for our customers, ensuring that their experience with Kortext is successful from beginning to end.
You will be a trusted advisor for their investment, supporting them through every step of their journey with us. You will work alongside the account team to manage the post-sale experience, drive customer satisfaction, and help our customers to grow and achieve their outcomes on the Kortext platform.
We are looking for someone who loves working with customers, thrives as part of a busy team, and can use their strong interpersonal skills to find innovative resolutions to everyday challenges.

Key responsibilities
o Assist our customers with day-to-day queries
o Solve problems and escalate issues where appropriate
o Process quotes and orders efficiently and accurately
o Work as part of a team to ensure our customers have a great experience with Kortext
o Own a portfolio of accounts and drive business outcomes for your customers

Key skills & Requirements
o Be passionate about customer service
o Have excellent written and verbal communication skills
o Demonstrate excellent attention to detail
o Enjoy working in a fast-paced and quickly changing environment
o Be a great team player
o Have the ability to think on your feet and solve problems under pressure
o Be a fast learner and show enthusiasm for personal development and learning
o Have great computer skills, including MS Office
o Understand customers’ needs and go above and beyond to meet these

Kortext Benefits
Flexible working
We appreciate that individuals' situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.
Simply Health scheme
We have an excellent health scheme plan that allows employees to sign up for the following three months of employment. This includes financial support towards dentists, chiropractors, private appointments and many more.
Office close to the beach
Our Office is situated locally to the beach. In 2022 & 2023, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.
Hybrid working
Following Covid, we adapted to the times, offering remote/hybrid positions, allowing us to source talent outside Bournemouth and expand our business.
26 days Holiday
We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years (pro rata for part-time members)!
Learning and development
We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more!

Work environment:
A hybrid contract whereby 2 to 3 days (per week) will be required in the office.
You will be expected to have a dedicated home office area to focus on work related activities and communicate effectively with customers and colleagues.

Equal Opportunities Employer:
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.

Reasonable Adjustments:
We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.

Follow Kortext on LinkedIn, Twitter and Instagram