Onboarding & Integrations Specialist

More details

Location: Remote in Ontario
Hours: Monday - Friday, 09:00 – 17:30 EST (37.5 hrs per week)
Salary: $52,000 to $54,0000 per annum
Reporting To: Manager of Customer Operations

As the Onboarding and Integrations Specialist, you will support both the pre-sale and post-sale technical onboarding of customers onto the Kortext platform. Reporting to the Manager of Customer Operations, you will act as a key point of contact for integration-related activities, working cross-functionally with Engineering, Product, Sales, Account Management, and Customer Operations teams.

Following comprehensive internal training, you will maintain and contribute to integration documentation, support internal training and enablement, and assist with integration troubleshooting processes. Your responsibilities will span two core functions: onboarding delivery and integration support, ensuring consistent, high quality delivery across all customers.

This role involves direct customer engagement, including pre-sale scoping calls and post-sale onboarding meetings, where you will ensure integration solutions are clearly understood, technically sound, and effectively implemented. In addition, you will support Customer Operations & Onboarding Specialists by sharing guidance on standard integrations, troubleshooting, and best practices. You will help maintain operational standards and support consistent delivery.

As a member of the Customer Operations team, you will also contribute to process improvement initiatives, cross-team projects, and day-to-day operational support as business needs require.

Please view the attached job description for full details.