Customer Success Advocate
Salary: £21,000 rising to £24,000 through progression opportunities
Other Benefits: Pension scheme, Yearly appraisals with personal development plan, Healthcare Cashback plan, Referral scheme, Technology stipend, so you have the flexibility to choose your laptop, remote and flexible working opportunities.
Location: Remote UK or Remote Canada.
Working hours: 37.5 hour per week, Monday - Friday 9 am - 5:30 pm (please speak to us about part time opportunities)
About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!
Job Overview
As part of the Customer Success team, you will provide a single point of contact for our customers, ensuring that their experience with Kortext is successful from beginning to end. You will be a trusted advisor for their investment, letting them know that you will support them in a proactive and reactive manner throughout every step of their journey with us.
You will work with our customers and the account team to manage the post-sale experience, drive consumption and customer satisfaction, and ultimately help our customers to grow and achieve their outcomes on the Kortext learning platform.
We are looking for someone who loves working with customers, thrives as part of a busy team, and seeks to use their strong interpersonal skills to find innovative resolutions to everyday challenges. Responsibilities will include;
o Own a portfolio of accounts and drive business outcomes for customers
o Ensure that customers gain the maximum value from their Kortext investment
o Identify key criteria for assisting your customers and provide exceptional outcomes
o Champion Kortext success stories and processes, both within the team and externally
Work environment: Friendly, business casual dress, remote work opportunities.
We understand that flexibility benefits our people, our teams and our business, wherever possible we will seek to accommodate a blended approach to home and remote working and would consider part time / flexi hours where appropriate.
Equal Opportunities Employer: Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.
Reasonable Adjustments: We recognise that everyone is unique and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.
Charity involvement: Kortext is a proud supporter of and are actively engaged with charities such as: Race for Good, Girl Rising and Student Minds.
Other titles for this role: Customer Service Advisor, Customer Service Representative, Customer Service Advocate, Customer Success Advisor, Customer Success Representative, Junior Account Manager, Digital Product Advisor.
